CUSTOMER SERVICE & SUPPORT

Shipping Policy
SHIPPING TIME Our goal is to process your order as quickly as possible. The Soze Group ships via UPS Ground. You can expect to receive your order within two weeks. Most orders placed by 11:00 AM Pacific Standard time will ship the same day. Please note that some items may take longer. Please refer to information in the item description to see if your item may take longer to ship. SHIPPING RATES The Soze Group charges a fee based on the geographic region for ground shipping and handling. At this time, we ship to the United States and Canada. Please note we cannot ship to PO, FPO or APO boxes. For oversized items, heavy items or items valued at $600.00 or more, additional fees may apply. These fees will be indicated during check out prior to your transaction being completed. A tracking number will be emailed to you when your order ships. This tracking number will allow you to check on the delivery status of your order. We will keep you updated on your order status via email. SALES TAX If shipping within Canada, applicable taxes will apply and will be based on the shipping address.
Return Policy
REFUND OR EXCHANGE We want you to love your new gear, but if you need to make changes we're here to help. The Soze Group accepts returns for exchange or refund up to 45 days from original ship date. Product must be returned in original packaging. RETURN PROCESSING To make a return, email mailto: office@thesozegroup.com, include your order number, contact information and reason for return. You will then be contacted with return instructions. Remember, your return shipment must be received by us within 45 days from the original ship date. Refund or credit towards a replacement item will be limited to the original purchase price less freight. INELIGIBLE ITEMS No refunds or exchanges will be accepted on the following items: • Goods damaged by misuse • Goods damaged by abuse • Items designated as “Final Sale” items For all other enquiries, contact us at office@thesozegroup.com
Privacy Policy
OVERVIEW The Soze Group respects the privacy of our valued customers and members. This Privacy Policy outlines what specific information is gathered on The Soze Group.com site and how that information is used. The Soze Group works to ensure highest degree of protection for consumers and businesses. In fact, our standards meet (and exceed) the U.S. Department of Commerce's "Safe Harbors" standards. We will continue to work to ensure that our website complies with strict standards for online privacy, security, business practices, transaction integrity and availability. If you have any specific questions about The Soze Group's Privacy Statement, please contact us via email at privacy@thesozegroup.com COLLECTION AND USE OF INFORMATION BY THESOZEGROUP.COM The Soze Group will explicitly ask when we collect information that personally identifies you ("Personal Information"). Your personal information collected during the registration process, such as name and email address, is used to create your account and grant you access to the site. The Soze Group may collect additional information during the course of your experience when you elect to use other features of the site. Financial information that is collected is used to verify identity, and to bill either you or your company for purchases made. Demographic and profile data collected by The Soze Group may be used to tailor the website or any requested email communications, and to display information that is more relevant to you. The Soze Group also compiles demographic and product use information in the aggregate only. Information collected in aggregate may be used to improve the site and may be available to necessary third parties. Under no circumstances will The Soze Group make any personal information about an individual user available to anyone. Your email address is used to only send you information that you have requested. The Soze Group adheres strictly to permission-based email policy. The Soze Group will not send you unsolicited email, commercial offers, or advertisements. Additionally we will not sell, rent, nor loan our contact lists or customer data to any outside firms. You may unsubscribe from any emails that you have requested at any time. Unsubscribe requests are fulfilled immediately and no further communications will be sent to users who have stated that they do not wish to receive the specified information. While IP addresses (address of a computer) are logged to track a user's session, the user's identity is anonymous. Tracking IP addresses gives The Soze Group valuable information about which parts of our site are used most often and what information is viewed. INFORMATION USE BY THIRD PARTIES It is The Soze Group policy to never provide your personal information to third parties without your express permission or only in instances where such disclosure is necessary to process payment transactions or provide services you have requested. We do not release personal information about you as an individual. We do reserve the right to release personal information in the event that we are required to comply with the demands of an appropriately empowered governmental authority, or in any instance that we, in good faith, believe it to be necessary to protect our rights, the rights of others, to protect our security, or that of others or to protect the safety of any persons. The Soze Group will not sell, rent, loan or allow external access to a customer's contact lists. CREDIT CARD INFORMATION The Soze Group allows you to purchase merchandise in a variety of ways. When credit card billing is chosen, information is transferred to The Soze Group's Clearing House Partner using industry-leading, secure transmission technology including SSL and HTTPS (the transmission standard used for transactions by major financial institutions). The information is then encrypted using Data Encryption and stored securely so that it is ready to handle your transactions. This information is only accessible to employees whose jobs necessitate it. THE BOTTOM LINE Maintaining your privacy is of paramount importance to us as it helps foster confidence, goodwill, and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at: privacy@thesozegroup.com